Refund Policy

🔄 30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee on all eligible Elactra products.
To qualify, you must initiate your return request within 30 days of purchase.

📦 Return Eligibility

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.

• All accessories, manuals, and parts must be included.

• Items that are opened, used, or damaged are not eligible for a refund.

• Returns due to change of mind or compatibility issues (if packaging has been opened) are not covered.

💰 After Approval

• Return shipping costs are the customer’s responsibility.

• A 25% restocking fee applies to all approved returns.

• Shipping fees are non-refundable.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or card issuer to process the refund.

💸 Customs, Duties & Taxes

Customers are responsible for all customs duties, taxes, and fees on returned items.
If a package is held in customs, it is the customer’s responsibility to resolve the issue and cover any related costs.
Elactra is not responsible for packages delayed or withheld at customs.

⚠️ Damages & Issues

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products

• Gift cards

• Sale or clearance items

🔁 Exchanges

For the fastest service, return your item for a refund and place a new order for the desired product.

📧 Need Help?

For return requests or assistance, please contact us:
Email: support@elactra.com