Privacy policy

Last updated: September 12, 2025

This Privacy Policy describes how Elactra (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elactra.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services—whether as a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us.

We may use this information to:

• Provide, operate, and improve our Services

• Process orders and payments

• Communicate with you

• Ensure security and prevent fraud

• Comply with legal obligations

Information We Collect

Information You Provide Directly

You may provide personal information such as:

• Contact details: name, address, phone number, email

• Order details: billing/shipping address, payment confirmation, order history

• Account details: username, password, and account preferences

• Customer support information: messages or inquiries sent through our contact forms

Information We Collect Automatically

When you use our Site, we may automatically collect “Usage Data” such as:

• IP address, browser type, and device information

• Interaction data (e.g., pages viewed, items added to cart)

• Cookies and analytics data

Information from Third Parties

We may receive information from:

• Shopify, our e-commerce platform provider

• Payment processors, to handle transactions

• Advertising and analytics partners, to improve marketing and website performance

How We Use Your Information

We use your personal information to:

• Provide Products and Services: fulfill orders, manage accounts, process payments, and arrange shipping

• Marketing and Advertising: send promotional messages and show you relevant ads (you may opt out at any time)

• Security and Fraud Prevention: detect and prevent fraud or unauthorized access

• Customer Support and Service Improvement: respond to inquiries and enhance user experience

Cookies

Elactra uses cookies and similar technologies to personalize your shopping experience and analyze site traffic.
You can manage your cookie preferences in your browser settings. For more details, see Shopify’s cookie policy at https://www.shopify.com/legal/cookies.

Our website also recognizes the Global Privacy Control (GPC) signal to help you manage your data-sharing preferences.

How We Share Information

We may share your personal information with:

• Service providers (Shopify, payment processors, shipping carriers, analytics tools)

• Marketing partners (to deliver ads and promotions)

• Affiliates and subsidiaries (within our business group)

• Legal authorities (if required by law or to protect our rights)

We do not sell sensitive personal information.

User-Generated Content

If you post reviews or comments on our Site, please note that this information may be publicly visible. Be cautious when sharing personal information in public areas of our platform.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those third parties. Please review their respective privacy policies.

Children’s Data

Elactra does not knowingly collect personal information from children under 16. If we learn that we have done so, we will promptly delete such data.

Data Security and Retention

We take reasonable measures to protect your information, but no system is completely secure.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent or restrict data processing

• Opt out of marketing communications

• Request data portability

• File a complaint with your local data protection authority

To exercise these rights, contact us at [insert your contact email].

International Users

Your personal information may be transferred and processed outside your home country, including in regions where data protection laws may differ. We use appropriate safeguards (such as Standard Contractual Clauses) to protect your information during such transfers.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:

📧 Email: support@elactra.com
🌐 Website: https://elactra.com